Return And Cancellation Policy
Earth Essence Care does not accept returns if the product packaging has been tampered with, opened or if the products have been used. If however, the packaging is still intact and is in the same condition as it was when the customer has received the product, Customers may contact us for a return.
Note: In Case, The customer has received Defective / Damaged / Wrong Product; they need to send product photo to email@example.com.
Replacement can be done under two circumstances:
1- In case the customer has received damaged/defective/wrong product.
2- Once the shipment gets delivered to the customer & they asked for replacement of unwanted or not interested or placed wrongly products so we will not do the replacement on such case
In the case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be beard from our end. Note: The package will be picked up within 2-4 business days from the customer’s end.
After the pickup, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund only
If the customer refuses to take COD parcel once so on their next order they have to pay additional 60 Rs as a cancellation fee of the previous order
Once the return is received and inspected, our team will contact the customer to notify you that we have received a returned item. We will also notify the customer about the approval or rejection of the refund.
Note: Refund will only be done in case the customer has received Damaged / Defective / Wrong Product, Refund will be processed through the same mode within 10 working days, and Product can be re-dispatched within 24 hours once the reverse product gets delivered back to us
Time Span of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund: Paid Through Debit / Credit Card or Net Banking - Customer will receive a full refund to the credit or a debit card or net banking for the purchase price of the item after approval of damaged/ defective /wrong product, the refund will be reflected in the account/card/wallet in 4-10 working days.
Paid through COD – The A refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:
- Name of Account Holder
- Bank Name
- Bank Account Number
- IFSC Code
- Contact Number
Late or missing refunds
Please note that you can cancel your order within 12 hours of placing your order or before it’s dispatched from our end, whichever is earlier.
Note: once the order has been dispatched, it cannot be canceled under any circumstances & also customer cannot claim for the refund
Earth Essence Care shall cancel your order under the following circumstances:
- Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer does not want to wait for the product to be back in stock, then it will be canceled after taking prior approval from the customer.
- No confirmation or any communication from the customer for COD orders: Once any customer places order through COD payment mode, the customer will get a confirmation call from our the end, if the customer rejects/fails to attend the confirmation call, then the order will be automatically canceled from our end without any prior information to the customer.
- Note: once the order is canceled, the customer will get a cancellation E-mail stating the reason behind cancellation from our end.
- Area not serviceable: Earth Essence Care will cancel the order if customer’s shipping address is not serviceable by any of our courier partners.
- Any other Reason: Earth Essence Care shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.
If the customer has refused or canceled two or more previous order so next order will be canceled automatically, they need to place one order in prepaid mode